#DEFINE TIMELY COMMUNICATION PROFESSIONAL#
In some cases it may be advisable to refer the person to another nurse or health professional
#DEFINE TIMELY COMMUNICATION CODE#
The following elements from the code of conduct may be relevant for the case described above The codes of conduct and standards for practice are essential tools as they identify the standards expected of nurses and midwives When a patient is dissatisfied with the care it is important to reflect on this and identify how practice could be improved within the context of care in which the event occurred. The attitude and manner of the nurse – the nurse’s manner was not empathetic or respectful, labelling the patient as unreasonable and difficult, using inappropriate body language.The inadequate provision of information and informed consent – the nurse did not provide the patient with sufficient information about the treatment she was providing to enable informed consent.The patient perceived there was a delay in care - the nurse did not provide information to manage the patient’s expectations or seek support for assistance in managing the patient’s pain.Duty of care - the patient was not provided with the information or means to contact the nurse although the nurse assumes otherwise.In terms of a complaint assessment, such a notification raises a number of issues including Although the patient was in pain, the nurse believed the patient was being unreasonable
When she returned with more medication much later, the patient became loud and used aggressive language and accused the nurse of not giving the correct dose of pain relief in the first injection. The nurse reported that she had checked for allergies on the medication chart and the name band and quickly administered the medication so she could return to her more critical patients. There was a delay in providing pain relief as there were several critical patients she was attending to. The nurse stated that the patient was mobile and could obtain the call bell if required. The patient then heard rude remarks about him outside the bedside area. The patient stated that the nurse rolled her eyes and asked someone else to look after him. The nurse attended the patient much later with another injection, which the patient subsequently refused and requested another nurse attend him. The nurse did not provide an explanation or apology about the delay, although the patient was clearly distressed due to his pain and the length of time it had taken. There was a significant delay in returning with the medication and the assigned nurse injected the drug without seeking consent, or asking about allergies.
The assigned nurse did not provide the patient with a bell and the patient had to request pain relief from another nurse, who then informed the assigned nurse. The patient first presented at changeover time and was assigned a nurse. The Council received a notification in relation to a patient who presented at an Emergency Unit with a loss of vision and an unrelenting headache.
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